At CreatifyHQ ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (creatifyhq.com) and our application services.
By using CreatifyHQ, you agree to the collection and use of information in accordance with this Privacy Policy.
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Delivery
- Provide and maintain our AI-powered content creation platform
- Process and publish content to connected social media platforms
- Generate analytics and performance reports
- Facilitate team collaboration features
- Manage your account and subscription
2.2 Service Improvement
- Analyze usage patterns to improve our platform
- Train and improve AI models (using anonymized data)
- Develop new features and functionality
- Conduct research and testing
- Fix bugs and technical issues
2.3 Communication
- Send transactional emails (confirmations, receipts, notifications)
- Provide customer support
- Send product updates and newsletters (with your consent)
- Notify you of important changes or security alerts
2.4 Security and Legal Compliance
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and regulations
- Enforce our Terms of Service
- Protect our rights and property
2.5 Marketing (With Your Consent)
- Send promotional materials about our services
- Display relevant advertisements
- Conduct surveys and collect feedback
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
3.1 Service Providers
We share data with trusted third-party service providers who help us operate our platform:
- Cloud Hosting: Railway, AWS (data storage and processing)
- AI Services: OpenAI, Anthropic, Google, Groq (content generation)
- Publishing: Ayrshare (social media posting)
- Payment Processing: Stripe (payment transactions)
- Email Services: SendGrid (transactional emails)
- Analytics: Google Analytics, Mixpanel (usage analytics)
- Error Tracking: Sentry (bug reporting)
3.2 Social Media Platforms
When you connect social media accounts and publish content, we share:
- Content you choose to publish (text, images, videos)
- Scheduling and posting instructions
- Authentication credentials (securely stored)
3.3 Legal Requirements
We may disclose your information if required by law or to:
- Comply with legal processes (subpoenas, court orders)
- Respond to government requests
- Protect our legal rights
- Prevent fraud or security threats
- Protect the safety of our users
3.4 Business Transfers
If CreatifyHQ is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
3.5 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your data:
4.1 Technical Measures
- Encryption: All data transmitted using TLS 1.3 encryption
- Database Security: Encrypted at rest using AES-256
- Password Protection: Passwords hashed using bcrypt
- Access Controls: Role-based access and authentication
- Regular Security Audits: Automated vulnerability scanning
- DDoS Protection: CloudFlare protection and rate limiting
4.2 Organizational Measures
- Employee training on data protection
- Strict access controls and monitoring
- Incident response procedures
- Regular security assessments
- Data minimization practices
4.3 Your Responsibility
You are responsible for:
- Keeping your password secure and confidential
- Using strong, unique passwords
- Enabling two-factor authentication (when available)
- Logging out from shared devices
- Reporting any unauthorized access immediately
Note: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
5.1 Active Accounts
- Account Data: Retained while your account is active
- Content Data: Retained until you delete it
- Usage Data: Retained for up to 2 years for analytics
5.2 Deleted Accounts
- Account information deleted within 30 days of account closure
- Backup copies deleted within 90 days
- Some data may be retained longer for legal compliance
- Anonymized analytics data may be retained indefinitely
5.3 Legal Requirements
We may retain certain information longer to comply with:
- Tax and accounting regulations (7 years)
- Legal holds and litigation requirements
- Fraud prevention and security
6. Your Rights and Choices
You have the following rights regarding your personal data:
6.1 Access and Portability
- Access: Request a copy of your personal data
- Data Export: Download your content and data in portable formats (JSON, CSV)
- Account Dashboard: View and manage your information at any time
6.2 Correction and Update
- Update your profile information in account settings
- Correct inaccurate or incomplete data
- Contact us to request corrections
6.3 Deletion and Erasure
- Delete your account at any time through settings
- Request deletion of specific data
- Right to be forgotten (subject to legal requirements)
6.4 Objection and Restriction
- Object to processing for direct marketing
- Restrict processing in certain circumstances
- Opt-out of non-essential data collection
6.5 Marketing Communications
- Unsubscribe from marketing emails (link in every email)
- Manage notification preferences in settings
- We'll still send transactional emails necessary for service
6.6 How to Exercise Your Rights
To exercise any of these rights:
- Email us at: privacy@creatifyhq.com
- Use the settings in your account dashboard
- Submit a request through our contact form
We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.
7.1 Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential |
Required for platform functionality, authentication, security |
Session / 1 year |
| Analytics |
Understand usage patterns, improve performance |
2 years |
| Functional |
Remember preferences, personalize experience |
1 year |
| Marketing |
Show relevant ads, measure campaign effectiveness |
90 days |
7.2 Managing Cookies
You can control cookies through:
- Browser settings (block or delete cookies)
- Our cookie consent banner
- Privacy settings in your account
Note: Blocking essential cookies may affect platform functionality.
8. Third-Party Services
Our platform integrates with third-party services. Each has their own privacy policies:
8.1 AI Services
8.2 Social Media Platforms
8.3 Payment Processing
Important: We are not responsible for the privacy practices of third-party services. Please review their policies independently.
9. International Data Transfers
CreatifyHQ operates globally. Your information may be transferred to and processed in countries other than your own.
9.1 Data Processing Locations
- Primary Servers: United States (AWS/Railway)
- Backup Servers: Multiple regions for redundancy
- AI Processing: Various locations depending on AI service provider
9.2 Legal Protections
- We comply with applicable data protection laws (GDPR, CCPA, etc.)
- Standard contractual clauses with data processors
- Adequate safeguards for international transfers
- Privacy Shield principles (where applicable)
9.3 European Users (GDPR)
If you're in the European Economic Area (EEA), you have additional rights:
- Legal basis for processing (consent, contract, legitimate interest)
- Right to lodge a complaint with supervisory authority
- Right to withdraw consent at any time
- Additional protections for sensitive data
9.4 California Residents (CCPA)
California residents have specific rights under CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information (we don't sell data)
- Right to deletion
- Right to non-discrimination
10. Children's Privacy
CreatifyHQ is not intended for children under 13 years of age (or 16 in the EEA).
- We do not knowingly collect information from children
- If we learn we've collected data from a child, we'll delete it promptly
- Parents/guardians can contact us to request deletion
- Age verification during account registration
If you believe we have information from a child, contact us immediately at privacy@creatifyhq.com
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New features or services
- User feedback
11.1 Notification of Changes
- Update "Last Updated" date at the top of this policy
- Email notification for material changes
- In-app notification for significant changes
- 30-day notice period for major changes
Your continued use of CreatifyHQ after changes constitutes acceptance of the updated policy.
11.2 Review Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Acknowledgment
By using CreatifyHQ, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Thank you for trusting CreatifyHQ with your data. We take this responsibility seriously and are committed to protecting your privacy.